Place an Order Request Right Here!

Payment is not necessary until your quote has been verified via email. Information on shipping costs can be found below the order form. We do not offer any free shipping.

Step 1 of 2

  • Please ensure this is the correct email address with no typos.
We will send you a quote once we have verified that the fish you inquired about are ready to ship. Due to the influx of orders we have been experiencing, it may take up to 48 hours to check stock in some cases so please plan ahead if you have specific shipping days in mind. We cannot ship the same day an order is received, and typically we cannot ship until 24 hours AFTER an order is paid for. We have a $24.00 order minimum.

 

Please note that a quote does not act as a hold for the fish you have inquired about. Holds are only applied to orders which have been paid for. Holds are only available for 48 hours after payment (excluding Saturday and Sunday). 

Need to cancel an order request, add fish, change your address, or any other issue? Click the button below to send us an email! Otherwise, Online Sales can be reached at sales@wetspottropicalfish.com, or you can use our chat system to make any necessary changes to your pending order.

Send Us an Email

How and when will my fish be shipped?

 

We offer flat rate shipping via UPS Next Day Air. For customers in Oregon and Washington shipping is $29.99; all other states are $39.99.  We only ship within the United States and to Puerto Rico. Unfortunately, we do not offer any international shipping (including Canada) at the moment.

 

We do not offer any free shipping.

 

Orders cannot be shipped the same day they are finalized. Most orders ship 24-48 hours after payment is made.

 

Order adjustments cannot be made the day of shipping; Please give us 24 hours notice of any order adjustments prior to shipping. If an order is cancelled within 24 hours of shipping, there is a 10% restocking fee on the order- This fee also applies to fish cancelled on the day of shipping. Please be sure to carefully read our FAQs before placing an order. 

 

Handling time for livestock is typically one to two days for orders placed Sunday through Wednesday. Orders placed Thursday through Saturday will typically be shipped the following Monday.

 

All livestock is double-bagged and shipped in an insulated box. Compressed oxygen and filter cubes are utilized within all shipping bags.  Heat packs are provided as needed and temperatures are checked every morning before shipping. Packages will be insured through UPS by default and The Wet Spot reserves the right to require insurance on any package. Insurance is not applicable to packages shipped via other methods.

 

When shipping fish, our biggest priority will always be getting them to you alive and well. If on the day of shipping temperatures in your location are questionable, we may request that your order be held for pickup at an UPS Access Point. UPS may not offer Next Day Air to some locations; In these cases we will be unable to apply our Live Arrival Guarantee. For further information about our Live Arrival Guarantee and other polices, click here.