To place an order via email, please email us at Sales@WetSpotTropicalFish.com. Please include:
We will send you a quote once we check on the fish you requested. Due to the influx of orders we have been experiencing, it may take up to 48 hours in some cases so please plan ahead if you have specific shipping days in mind. We have a $24.00 order minimum.
Please note that a quote does not act as a hold for the fish you have inquired about.
We offer flat rate shipping via UPS Next Day Air. For customers in Oregon and Washington shipping is $29.99; all other states are $39.99.
Orders cannot be shipped the same day they are finalized. Order adjustments cannot be made the day of shipping; Please give us 24 hours notice of any order adjustments prior to shipping.
Handling time for livestock is typically one to two days for orders placed Sunday through Wednesday. Orders placed Thursday through Saturday will typically be shipped the following Monday.
All livestock is double-bagged and shipped in an insulated box. Compressed oxygen and filter cubes are utilized within all shipping bags. Heat packs are provided as needed. Packages will be insured through UPS by default and The Wet Spot reserves the right to require insurance on any package. Insurance is not applicable to packages shipped via other methods.
When shipping fish, our biggest priority will always be getting them to you alive and well. If on the day of shipping temperatures in your location are questionable, we may request that your order be held for pickup at an UPS Access Point. UPS may not offer Next Day Air to some locations; In these cases we will be unable to apply our Live Arrival Guarantee. For further information about our Live Arrival Guarantee and other polices, click here.