Whelp! I owe your company a huge apology! I've been messing with Live Aquaria for the last few years. It's been dead shipment after dead shipment! Or the survivors are sick and die within the first weekYour fish arrived 100% alive, healthy, and don't even appear to be that stressed! They are all in their QT tanks happily acting normal already! THANK YOU!!! I promise to order from you next time and no where else. THANK YOU!! THANK YOU!! THANK YOU!!! These fish are better quality than I can even get locally!
Ordered some fish from them and they all arrived healthy. A week later they are all still doing good. Packaging was great to keep them insulated and warm during transport. Also awesome customer service.
The Wet Spot mail order operation is first rate. Great fish, great service. I have never had a negative experience. Never even had a reason to ask them to fix a problem, because I have never had a problem with them. You can buy with confidence from their awesome stock list. And if you are ever in Portland, make sure to stop by their store. It will knock your eyes out.
The Wet Spot is my favorite place to find everything I need! The store has an endless selection of fish in a variety of tank sizes that fill two large rooms as well as a small sitting room to enjoy. The staff is courteous, knowledgeable and friendly. They greet me by first name, and each one of them have their own specialty of interest to share. The fish are well cared for and acclimated for a successful purchase and introduction to their new home. The store boasts an extremely large selection of aquariums, filters, pumps and accessories along with everything else you need. For a new hobbyist or for the seasoned fish keeper, the Wet Spot delivers. Their checkout system using plastic bins on the counter to collect your finds is brilliant, and helps immensely with having a relaxed shopping experience. I highly recommend the store, and look forward to every chance I am able to visit!
The best place I have ever ordered fish from. Very friendly and cooperative staff to help you as much as they can! I've ordered from them multiple times and can say I've never been disappointed in the quality and care they put into packaging the fish for live arrivals of the fish.
I have ordered from Wet Spot for the last several years. I have never had a problem with them or with their fish. In fact they have ALWAYS gone above and beyond to help me out and give me suggestions and support. They get a A+++++++++
online ordering always goes well. they even call back when they had eyes on the fish i ordered. they shipped to me in cincinnati ohio and the fish always arrive healthy and happy. this is where you get hard to find tropics. my apistos and pygmy cats are to die for.
The Wet Spot shipped me some beautiful pseudophromenus dayi in perfect condition, and even took on the difficult task of sexing immature fish to try to give me the male to female ratio I wanted. They also picked out a fantastic female betta that met my ambiguous requirements of "personable, fiesty, and not necessarily the prettiest fish," when I honestly expected them to just give me any old female. They took all of the stress out of my first time ordering fish online with excellent communication, and flexibility with shipping schedule. I would 100% recommend Wet Spot to anybody looking to purchase a fish. The selection is great, the fish are healthy, and everyone arrived at my house all the way on the other side of the country with minimal stress.
Just ordered a batch of multies and daffodils! Excellent service and amazing fish , all arrived safe and sound , packed very well ! 24 out of 24 are doing great ! Eating and thriving almost instantly ! Very happy with my purchase and you guys will definitely be stocking the rest of my tank. Thank you !
I ordered 12 fish online from them and had a great experience! Prices were made clear, email was answered quickly with friendly staff, we arranged shipping based on my wants. Fish shipped yesterday and arrived today packaged wonderfully, healthy, and exactly what they were advertised as! Highly recommend and I will definitely be ordering from them again! Thank you!!
I love it there so much I go every Sunday! The only thing I hate is the small isles and there's usually only one person ringing people up even when it gets pretty busy but I get almost all my fish from them! I'd say my room mates and I easily have dropped a good 1,200$ there over the span of 6 months all together
Just placed my first order this weekend and they arrived happily this morning. Fish look great, a little time to adjust and they started eating right away. Can't say a bad word about this company. Thanks for the fish and I'll order again soon. Definitely want more flag tails.
I have ordered several times, and have never been disappointed. Great quality fish, fast shipping, healthy stock. Couldn’t recommend them any higher.My 6-rainbow snakeskin guppies are hanging out in their QT tank, eating and being patient before being added to their display tank. No signs of illness. Ate within 5 minutes of arrival. Colors are amazing.
The very best in pet shops that require safesearch when Googling...I've ordered online and visited the store when I was staying in town. They've always been super professional, helpful, and often have rare fish I haven't been able to find ANYWHERE else including rare puffers, cories, and hatchetfish.
I love this store and my experience with the staff has been excellent. Unfortunately, the most recent fish I brought home (3 Otos, 5 Neon Tetras and 2 Nigerian Red Kribs) must have been carrying a bacteria as their introduction to my tank caused a mass die-off. All of my fish died in the span of a few days including the fish that were inhabiting my tank before the new fish were introduced.
I ordered some hard to find loaches to be shipped all the way to nc.They arrived early, healthy, and exactly what I ordered. Fantastic customer service. Will definitely be ordering from these guys in the future!
I bought two Apistogramma Borellii last week from The Wet Spot online. The transaction was fast and easy! I was worried at first because this was my first time ordering fish online and having them shipped. Both my new babies showed up healthy beautiful and adorable. They are happy in their new home. The Wet Spot has very reasonable price and a huge variety! I will definitely be ordering more fish from them in the very near future! Thank you guys I love my fish!!!
Best place to order from online! Ordered some fish yesterday. They shipped them out that day and arrived at my door 10:15 this morning even with being on the east coast. Highly recommend them for online orders. Staff was quick to answer calls, place order, respond to emails. Fish came in great healthy with high quality packing. Thanks again..
** Updated 03/21/2018 **Nine Corydoras Eques arrived in South Dakota today. Without exception, all 9 are vigorous, inquisitive and healthy thanks to the good care they received prior to and during their shipping. Safely and cozily packed up, with a well-done page of instructions for proper acclimation upon arrival. I'll absolutely be back!!
[Update: March 4th, 2018]It's been some time since my last orders, but I just wanted to update my review and say that the last couple orders I placed were taken care of perfectly! No issues with communications, payments, shipping, or packaging. Fish both came in healthy and intact with heat packs still warm. When I have some tank space open again, I'll definitely be checking your stock list again and placing some more orders! Thank you guys![Original]I would give it a 4 or maybe even 5 star rating, BUT the online ordering lately has been off. I have ordered online twice before with absolutely no issues. I call Friday when they open, place my order over the phone, quick and easy, fish are delivered next day Saturday in good shape. All was good both times. This week however, I called Friday to place my order only to be told that they are not doing online orders over the phone and I would have to email them. So I emailed them my order the very second I hung up the phone. My email was not responded to for another 4 or 5 hours. I was at work when I got the email and responded as quick as I could to try and get my fish Saturday like I have before, but that email was never responded to. Even today, the Monday after, my email was still not responded to. I called to finalize my order to receive my fish tomorrow, but was then told I was passed deadline for shipping today and would have to wait to ship my order tomorrow for Wednesday delivery. If I was able to place my initial order over the phone like I usually do, I would have got my fish Saturday like usual and all would be good. Your email responses are not reliable. For people like me who have hectic and busy schedules, being able to order on the phone is really the only way to go. I typically don't even like ordering fish online, but this place is one of very few who get the fish I'm looking for at decent prices, even with shipping. I'd like to change my review because I've had good experience before and you guys really do have a great selection for great prices, but I'll have to wait and see when/if I order again.
This was my first online fish purchase and it went very smoothly. Drayden in Online sales was very helpful and followed up with all the information I needed. My fish arrived by 10am via UPS overnight as promised. 6 Parkinsoni Rainbowfish and a Lemon Spot Long Fin Bushynose Pleco were alive and safely packaged. Clear instructions were provided to acclimate. The fish ate right away once they were in the quarantine tank and already some of their color is showing. Will certainly buy from here again.
I really enjoyed buying from The Wet Spot. The fish arrived in great condition, and were packaged very well and professionally. The communication from them was very prompt and accommodating. I will not hesitate to buy more fish from this company.
I have purchased from these guys twice now, and I think they are great! I love the personal service you get with the online orders. They are very quick to respond and great about answering questions. With my first ordere there was a problem with the shipping, UPS didn’t get the package and the delivery was a day late. (This was during the holidays when UPS must have been slammed) the fish arrived a day late. The staff at The Wet Spot was very responsive and friendly about communicating during this issue. The fish all arrived alive and did very well even though they were packaged up an extra 24 hours. I will be ordering from them again!
I can't say enough good things about Wet Spot Tropical Fish. I have ordered fish from them twice, once through Aquabid and once through their online site. Both times the fish arrived in excellent condition. The first order was for twenty fish, and all the fish are doing well and have never shown any sign of disease in the three months that I have had them. The second order was for 56 fish. The second order arrived eight days ago. These fish are all doing well and are very active and healthy. The two associates that I dealt with at Wet Spot were both very professional. And my fish were expertly packaged on both occasions. I feel that Wet Spot's pricing is very fair and affordable. And paying the extra for overnight shipping was worth it. Thanks for two very pleasant transactions, Wet Spot!!!
I received my fish today (10 saulosi) and was disappointed to not get a couple ink pens like my previous order. Packaging was perfect, fish are swimming, looking great, but again, I was hoping for a few wet spot ink pens. ( :
My husband and I love the store! They have put up with us through so much. We totally messed up the first tank we had and had to purchase all new stuff. They were so awesome with helping us understand what we did wrong the first time. Michelle, Brandon, and Luke are some of the best ones there! Don't forget about Matt he's a really great person as well! It's such a wonderful thing to see a group of people care about every single little fish in the whole store. Thank you so much Wet Spot! If it wasn't for you guys we wouldn't have such a healthy and beautiful tank. Can't wait to post pictures to your Facebook!
This place is amazing! Very happy we came from Tacoma to check out the wet spot! Picked up some awesome fish at great prices! Huge shout out to Matt super knowledgeable took his time and explained everything this is my go to fish store!
I had a great experience ordering my Red Hook silver dollars. The staff was knowledgeable and thorough to get me my order. The fish showed up looking great and professionally packed. Thank you We Spot!
The store front itself is amazing with a huge number of fish and inverts. I recently placed my first online order and was impressed with the ease and communication ordering the fish I wanted, and as expected all fish arrived alive and healthy with excellent packaging. Will be ordering from again!
I received 13 wild hard-to-find wild Severums today from Wet Spot. Very positive experience dealing with Joe as he was very responsive to communications. Excellent packaging and they all arrived alive and healthy. Will shop and buy again.
I was looking for specific African Cichlids that I could not locate locally. I found Wet Spot via a Google search. They have a really wide assortment of fish and their prices, even factoring in shipping are quite competitive.I don't live in Portland and actually had the fish shipped to me. This was probably more stressful to me than the fish. All 10 arrived the next day via UPS in a nice insulated shipping box. The temperatures in my area were between 65(low) and 100 (high) and the fish transported fine.Drake at Wetspot did a great job accomodating my needs.
We had our very first visit here on April 4 2017. I am still talking about this place two weeks later. We could have spent all day inside just taking in all the fish and the beautiful tanks. The staff was very friendly and extremely helpful and knowledgeable. They do everything the right way and it shows. Thank you for having such an awesome store. We will return again the next time we are in Portland !!
I ordered 9 juvenile cichlids by email and they responded quick and were courteous. All the fish I ordered arrived healthy and alive and were even eating after they were released from bag. I'm happy with my purchase and would buy from wet spot again
Great service and quality fish!!! Packaging was flawless with step by step instructions on how to properly acclimate your fish!! Email responses were fast!! looking forward doing more business with them in the future!
I had a blast. Went to the store for the first time. Excellent selection, general health of the animals looked great, and the service was perfect. Only 4 stars because I'm 5'1" and I missed a lot of fish in the 3rd tier of tanks. Give a girl a boost? 😉 Thanks Wet Spot! I will definitely be a repeat customer.
First time customer and i'm extremely pleased with their selection and how clean their tanks are! Wide range of live plants, fish food and accessories. Definitely will go back for my aquarium needs in the future.
First time with them. Website was easy to navigate and email responses were quick and courteous. I found the exact fish and size fish I was looking for that other sites did not have or my local fish stores could not get. Ordered online and very happy overall. Fast shipping and very impressed with the packaging. Inside the cardboard box was a styrofoam box, packaging paper, heat pack, and fish was double bagged with a labeled sticker. Service and quality was top notch. The fish arrived alive and healthy looking. So far so good I must say.
Excellent service. Awesome Fish. I have ordered a few groups of cichlids, Parachromis motaguensis, Cryptoheros nanoluteus, Cryptoheros panemensis, among others from them and they are all beautiful and healthy fish. Recently had some bad weather and the whole shipment perished. They called to apologize after I sent the pictures in. They immediately sent another batch that all survived and made it on time. Great service, they email back immediately, hassle free. Definitely recommend them.
Fantastic service! I live in east Tennesse and couldn't find the species of betta I was looking for anywhere near me. I contacted the online sales department here when I found that they did. They were very knowledgeable about their stock and quickly answered all of my questions. All of my fish arrived healthy and quickly. The box well packed and protected the fish from the cold. I couldn't be happier! I just wish there was a place like this closer to where I live!
I am patience I wanted to give you guys another five Starr but it will only let me do it once from my account so I am doing from my daughters best store ever my spotted Congo came I am happy with them you guys are the best thanks again
This was my first order from The Wet Spot after finding them through a Google search for normal otocinclus catfish. After excitedly browsing their stock list and sending an email inquiry, a very friendly Katie Hall gave me all the info I needed and more to place an order for normal and zebra otos. I found their prices reasonable, they seem to care about the health of their stock, they accommodated any changes I wanted, and I received happy, healthy fish all the way in Texas. I definitely recommend them and will definitely order from them again as I get deeper into my hobby.
I got a nile puffer (same as frank!) Who in a month has grown almost 2 inches, is now eating out of my hand, doing tricks like spitting water, playing tag, and gives kisses. She is the most interactive fish I have (I have trained oscars who do anything by hand signals) im now coming back from the oly/tumwater area to get a few pea puffers in my boys 55 gallon, and am on the list for a red congo puffer (my personal fav before my experience with a big puffer)
It's the best of the best tropical fish store that I know by far ! I'm from Montreal,Canada. The selection of tropical fishes (especially the american cichlids and oddballs) is poor. I'm been searching of some fishes for a long time in my city but cannot find anything interesting. I just found "wet spot tropical fish" by google a few days ago and I was so glad to see that they have almost everything that I want, with reasonnable price! I ordered 10 fishes without hesitation. The communication with the online sales stuff was delightful. She's very polite and friendly,always reponded to my questions with great patience.My fishes arrived in perfect health. I'll certainly come back again when I want to add some new fishes !Thank you!
First time customer, I can confidently say that they have exceeded my expectations! The fish were VERY healthy and had excellent coloration. I ordered several Megalodoras Uranoscopus (I hard fish to find in the pet trade industry) as well as some synodontis variety catfish. The staff, Katie Hall in particular, did an excellent job at answering any questions I had and responded very quickly to emails. Thanks for the awesome fish! I will be a repeat customer, no doubt about that.
This store was the one that got me really interested in setting up a planted aquarium. Awesome variety of all sorts of rare and unique fish, I could spend hours just looking at their tanks. Nice plants selection, too. They're always ready to answer any questions I have, and my tank has never been healthier or happier. Thanks again!
Got 2 rare types of geophagus from these guys ship to me in Florida... I've been trying to get local pet stores to ship these to me for about 6 months and its always next week next week... These guys are awesome... Fish came in vibrant lively and colorful... Thank you very much wet spot I will be ordering from you guys again
I love coming here monthly!!! This is where I get all of my awesome catfish for my collection. Everyone is super knowledgeable and very friendly. I've never had a bad customer service here and doubt I ever will. All of fish have happy healthy and thriving from here and I won't buy fish anywhere else!
Ordered 10 Micro Rasboras and 10 Boraras urophthalmoides. They arrived active and everyone was alive 🙂 Great packaging, even with the fish being in the box an extra over night. Will recommend you guys to friends and I will be ordering from you in the future.
Yes it's more expensive then Walmart.But....The tanks don't leak,The lights stay on,And the people are really into their jobs.Five well earned stars, this is easily the best fish store I've ever been in.
Loving our fish from the Wet Spot! The staff really knows their fish and have been very helpful while we've been in the process of setting up our new tank. Totally worth the drive from WA! We now have 23 happy, healthy fish in pristine water. The store has some amazing pieces of driftwood and other functional visual interest pieces like the crystals that I picked up today along with some plants and even a glass cylinder for the new Paradise Fish that we just bought.
After seeing your post about Malawi lake cichlids my son and I decided to convert our tank over. We stopped in yesterday and were helped by Travis. He was so helpful and friendly! Can't say enough about the Wet Spot. I've been shopping here for years and you guys are awesome!